Smart Transfer Privacy Policy

Effective Date: 6 August 2026
Last Updated: 6 August 2026

Privacy Policy

Welcome to Smart Transfer ("Smart Transfer", "we", "our", or "us").

Your privacy matters to us. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you use our website and file transfer services.

Smart Transfer is committed to complying with the Protection of Personal Information Act, 2013 (POPIA) of South Africa and, where applicable, other international privacy laws.

By accessing or using Smart Transfer, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Who We Are

Smart Transfer is an online platform that enables users to securely upload, store temporarily, and share digital files with other users over the internet.

For the purposes of POPIA, Smart Transfer acts as the Responsible Party for the personal information we collect.

Contact Email: info@smarttransfer.co.za

2. Information We Collect

Depending on how you use our Services, we may collect the following information.

Personal Information

Name
Email address
Username
Password (stored in encrypted or hashed form)
Payment information (where applicable)
Customer support communications

Technical Information

IP address
Browser type
Device type
Operating system
Screen resolution
Time zone
Language settings
Referral URLs
Pages visited
Date and time of access
Download and upload activity

Uploaded Files

When you upload files to Smart Transfer we temporarily process and store those files solely to provide the Services you request.

3. How We Use Your Information

We use your information to:

Operate Smart Transfer.
Transfer files to recipients.
Manage user accounts.
Improve website performance.
Detect abuse, spam, fraud and security threats.
Provide customer support.
Process payments where applicable.
Comply with legal obligations.
Enforce our Terms of Service.

We process personal information only where we have a lawful basis to do so.

4. Uploaded Files

Your files remain your property.

Smart Transfer does not claim ownership of any files you upload.

Files are processed only for the purpose of:

Securely storing them.
Delivering them to recipients.
Maintaining the security and reliability of our platform.

We do not use uploaded files:

For advertising.
For marketing.
To build customer profiles.
To train artificial intelligence models.
To sell or license your content.

We do not routinely inspect the contents of your files. However, where we become aware of activity that may violate our Terms of Service or applicable law, we reserve the right to investigate and take appropriate action.

5. Zero-Tolerance for Illegal Content

Smart Transfer is intended only for lawful use.

Users may not upload, distribute, or store content that is unlawful, including but not limited to:

Child sexual abuse or exploitation material.
Copyright-infringing material.
Malware, ransomware, spyware or viruses.
Phishing kits or credential theft tools.
Fraudulent documents.
Terrorist or extremist material.
Stolen or unlawfully obtained information.
Material that violates South African law or applicable international law.

Where Smart Transfer reasonably believes that illegal activity is occurring, we reserve the right to:

Suspend or permanently terminate accounts.
Remove files.
Preserve relevant information where required by law.
Cooperate fully with the South African Police Service (SAPS), the Directorate for Priority Crime Investigation (the Hawks), courts, regulators, or other competent law enforcement authorities.
Disclose information where required or permitted by applicable law.

Users who misuse the platform may be reported to the appropriate authorities and may face civil or criminal proceedings.

6. Data Security

Protecting your information is one of our highest priorities.

Smart Transfer uses industry-standard security measures including:

HTTPS/TLS encrypted connections
Secure cloud infrastructure
Encrypted storage where supported
Firewalls
Access controls
Security monitoring
Regular software updates
Authentication controls
Backups and disaster recovery procedures

Although we take reasonable steps to protect your information, no internet-based service can guarantee absolute security.

7. Cookies

Smart Transfer uses cookies and similar technologies to:

Keep you logged in.
Remember your preferences.
Improve website functionality.
Measure website performance.
Analyse anonymous visitor statistics.
Protect against fraudulent activity.

You can disable cookies through your browser settings, although certain features may not function correctly.

8. Sharing Your Information

We respect your privacy.

We do not sell, rent, lease, trade, or otherwise monetise your personal information or uploaded files.

Your information is shared only where necessary with trusted service providers, such as:

Cloud storage providers
Website hosting providers
Email delivery services
Payment processors
Security providers
Analytics providers

These providers are contractually required to protect your information and use it only to provide services to Smart Transfer.

9. International Data Transfers

Your information may be processed or stored on servers located outside South Africa.

Where personal information is transferred internationally, Smart Transfer will take reasonable steps to ensure that appropriate safeguards are in place in accordance with POPIA.

10. Data Retention

We retain personal information only for as long as necessary to:

Provide our Services.
Meet legal obligations.
Resolve disputes.
Prevent fraud.
Enforce our agreements.

Uploaded files are automatically deleted after the storage period selected by the sender or as otherwise specified by Smart Transfer.

11. Your Rights

Subject to applicable law, you have the right to:

Request access to your personal information.
Request correction of inaccurate information.
Request deletion of personal information where legally permitted.
Object to certain forms of processing.
Withdraw consent where processing is based on consent.
Request a copy of your personal information.

Requests may be sent to:

Email: info@smarttransfer.co.za

12. Information Regulator

If you believe your personal information has been processed unlawfully, you may lodge a complaint with the Information Regulator (South Africa).

Website: https://www.justice.gov.za/inforeg/

13. Children's Privacy

Smart Transfer is not intended for children under the age of 13, or the minimum legal age required in your jurisdiction.

We do not knowingly collect personal information from children.

14. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites.

Users should review the privacy policies of any third-party sites they visit.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

Changes become effective when published on the Smart Transfer website.

Continued use of the Services after changes are published constitutes acceptance of the updated Privacy Policy.

16. Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us.

Smart Transfer

Email: info@smarttransfer.co.za

Our Privacy Commitment

At Smart Transfer, privacy is not just a legal requirement—it's a core part of our service.

We are committed to:

Protecting your personal information.
Encrypting file transfers.
Never selling your data.
Using your information only to provide and improve our Services.
Respecting your privacy rights.
Complying with POPIA and applicable laws.
Maintaining a secure platform for everyone.

Thank you for trusting Smart Transfer with your files.